Inbound call center service:
We can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to your escalation protocol. Client databases can be maintained and accessed locally or across the web.
Outbound Call Center Services:
Stewart Technologies Call Centers combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Stewart Technologies Call Centers engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the call center industry. We have a very focused list of service offerings primarily specializing in outbound solutions, including:
- Lead Generation
- Web Click to Call
- Mail Follow Up - Soft Sales
- Customer Loyalty
- Market Research
Remote Receptionist:
Our Remote Receptionist service can be used to provide the critical link between clients and service personnel after hours, weekends and holidays. This service can also be used to create a complete and cost-effective "Virtual Office" presence for your remotely located staff.
Order taking and Customer Service:
Whatever marketing mix you use, from Infomercials to traditional TV, Radio or print, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking, we will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping are easily integrated as well as "up-sell and cross-sell" of products and services.
Dealer Locate and Referral Service:
Whether a location based referral, or a criteria based match, our agents can help your customers connect with you. We can even transfer your caller "live".
Class, Seminar, and Event Registration:
We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfillment can all be arranged by our staff according to your needs.
Our goal is making profitable connections between you and your customers.
